No refund. No fee.
Paid for airplane WiFi that didn't work?Get your money back.
Upload your receipt and proof of the outage. We'll review your claim, submit the refund request, and deal with the airline or WiFi provider for you.
Flying later? Save RefundFlightWiFi now so you're ready if your WiFi fails.
$0 upfront. We only earn a fee when money is successfully recovered.
Claim submission takes about 2 minutes.
Claim RFW-10842
United UA123
LAX → EWR
- WiFi purchase
- $24.99
- Documented outage
- 1 hr 42 min
- Evidence
- 3 screenshots
- Potential amount at issue
- $24.99
Your WiFi didn't work.
Why should you pay for it?
You paid for internet access.
If inflight WiFi was unavailable for all or part of your flight, you may be able to request a refund.
Most travelers don't want to figure out who charged them, hunt down customer service pages, fill out forms, or chase an airline over $20.
That's what RefundFlightWiFi is for.
You tell us what happened. We handle the rest.
How it works
Four steps. Most of them are ours.
- 01
Show us what happened.
Upload screenshots, your WiFi receipt, and your flight information.
- 02
We review your claim.
We review your evidence and determine where the refund request should be sent.
- 03
We handle the claim.
We prepare the request, submit it, and track the response.
- 04
You get your money back.
If money is recovered, RefundFlightWiFi charges a 35% success fee.
Flying soon?
Be ready before your WiFi goes down.
Create your free RefundFlightWiFi Pass and add your next flight. We'll remind you before you travel.
If the WiFi stops working, open RefundFlightWiFi, document the outage, and we'll save everything you need to start a claim.
Free to save.
No subscription required.
- Know exactly what to screenshot
- Record when the outage begins
- Track how long the outage lasts
- Keep your evidence together
- Start your refund claim after landing
In the air right now
Still on the plane?
Do this right now.
- 1
Take a screenshot.
Capture your screen showing the WiFi problem.
If possible, stay connected to the aircraft WiFi while documenting that internet access is unavailable.
- 2
Keep the time visible.
When possible, leave the current time visible in your screenshot.
- 3
Document it again.
Still not working later? Take another screenshot.
Multiple screenshots can help demonstrate how long the problem lasted.
- 4
Document when WiFi returns.
When internet access starts working again, mark your outage as restored.
- 5
Keep your receipt.
Save the email or receipt showing what you paid.
- 6
Send everything to RefundFlightWiFi.
We'll review the information and determine how to pursue the request.
Already landed?
You can still submit a claim.
Didn't document everything perfectly? That's okay.
Send us what you have.
Useful information includes
- Airline
- Flight number
- Travel date
- WiFi amount
- WiFi receipt
- Screenshots
- Approximate outage duration
Done for you
You flew.
The WiFi failed.
We handle the headache.
- No hunting for customer service pages.
- No figuring out who charged you.
- No writing refund emails.
- No tracking support conversations.
- No chasing down your money.
- RefundFlightWiFi handles the process for you.
Pricing
You only pay if we recover money.
recoveries
$0 upfront.
If RefundFlightWiFi successfully recovers money for you, our standard fee is 35% of the amount recovered.
If we recover nothing: you pay $0.
Example
- Refund recovered
- $25.00
- RefundFlightWiFi
- $8.75
- You keep
- $16.25
Illustration only. Amounts recovered vary and recovery is not guaranteed.
Referrals
Help another traveler.
Keep more of your refund.
Your default success fee is 35%. Refer other travelers and your next eligible claim costs less.
- 1 qualified referral30%
- 3 qualified referrals20%
- 5 qualified referrals0%
A referral doesn't qualify just because someone clicks your link or creates a Pass. A qualified referral has to meet the claim qualification criteria RefundFlightWiFi sets. Rewards apply to your next eligible claim.
Same flight
Is everyone else's WiFi down too?
If other passengers experienced the same issue, share your flight's outage page.
Reports are shown as an anonymous count only. Multiple reports never mean a refund is automatically owed.
Get your money back for WiFi you couldn't use.
$0 upfront. We only earn a fee when money is successfully recovered.